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Return & Refund Policy
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Eligibility: Because our products are custom-made, we generally do not accept returns for personalized items unless the product is defective or damaged.
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Defective/Damaged Items: If you receive a defective or damaged product, please contact us within 7 days of delivery with photos of the issue. We will offer a replacement or a full refund.
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Non-Custom Items: Standard (non-personalized) items can be returned within 14 days in original condition.
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Process: To request a return or refund, please email us at support@treasurehole.com with your order number and reason for return.
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Refund Timeframe: Refunds will be processed within 5–7 business days after approval.
