Return & Refund Policy

Return & Refund Policy

• Eligibility: Because our products are custom-made, we generally do not accept returns for personalized items unless the product is defective or damaged.

• Defective/Damaged Items: If you receive a defective or damaged product, please contact us within 7 days of delivery with photos of the issue. We will offer a replacement or a full refund.

• Non-Custom Items: Standard (non-personalized) items can be returned within 14 days in original condition.

• Process: To request a return or refund, please email us at support@treasurehole.com with your order number and reason for return.

• Refund Timeframe: Refunds will be processed within 5–7 business days after approval.